COVID -19 UPDATES

The Packing Company is open 24/7 and ready for your business! Please note that due to the current situation, the shipping might be delayed. You can contact us in case of any adverse situation. ( see details below )

We are generally working Monday to Friday . We will respond to your questions as soon as we can during our working hours.
Thank you so much for your patience and understanding.

RETURNS AND REFUNDS

Currently we do not accept product returns. Hence we request you to be sure of size, colour, and other details before placing your order. 

DAMAGED PRODUCTS

While it is always a disappointment, sometimes items are damaged during the shipping process. It is the customer’s responsibility to open and inspect all boxes at the time of delivery, to follow all of the steps below while the delivery driver is still present please take a picture of your package before and after opening it and send it to customercare@thepackingcompany.in In the email, please include your order number and pictures of the damaged product and the package in which your order arrived. This will help us make sure our shipping methods are the best we can provide. Post review of the details, our team will share probable resolution.

All items during our sales periods and any marked-down items are final sales and are not eligible for return or refund. All items that have been customised are not eligible for returns or refunds.

SHIPPING AND DELIVERY

1. MY PACKAGE IS LOST, STOLEN OR DAMAGED - CAN YOU SEND ME A REPLACEMENT?

If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to customercare@thepackingcompany.in . If you believe your package is lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address if a second delivery attempt is necessary).

2. I PUT IN THE WRONG SHIPPING ADDRESS, WHAT SHOULD I DO?

Contact us as soon as possible with your order number and correct shipping address at enquiry@thepackingcompany.in. Please note that if you have already received your shipping confirmation, and your order has been shipped, it may not be possible for us to intercept the package. If you require a change of address once an order has shipped, you may be responsible for any carrier fees for change of address.

3. I WANT TO CHANGE MY ORDER THAT I PLACED

Unfortunately, we cannot modify the order once it is placed, however, we can cancel your order prior to fulfilment. Please contact us within 24 hours with your order id at customercare@thepackingcompany.in to cancel an order.

4. I WANT TO ADD TO MY ORDER THAT I PLACED

If your first order has not been shipped, simply make a second order online, and contact us immediately with your order numbers at customercare@thepackingcompany.in to request that we combine the orders.

5. WHEN DO I RECEIVE MY TRACKING NUMBER / HOW CAN I CHECK ORDER STATUS?

Orders are generally processed and shipped Monday - Friday, 9:00 A.M. to 6:00 P.M., Indian Standard Time. Once the order is placed we dispatch it within 3-4 working days. Orders placed over the weekend or during a major holiday typically will be shipped the next business day. Once your order has been shipped, you will receive an email with shipping details. Once a shipping label is printed, it may take up to 24 hours to see movement on the carrier's website.

We would like to clarify that since couple of our products (boxes & trays) are sent in volumetric weight, we only dispatch them through surface transport which can take average of 7-10 working days for delivery. 

Please note the delivery in some cases & non metro cities can take more time than estimated. We only provide an approximate time for delivery and in case shipment is delayed please note that there is no refund, return or cancellation possible for orders placed. 

All our shipments which are dispatched are handled through third party logistics and hence we do not take liability of operational issues arising in contingency situations. 

CANCELLATION POLICY

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll LOVE them. We work hard to ensure the design details, quality, safety, and sustainability of our products are top notch. We abide by the terms of each production line. Because we offer such a wide range of products, and because the return policies vary slightly between lines, we suggest asking all questions about return eligibility prior to purchase.

Order cancellations are by exception only, and are not always possible. Once your order is placed, we process it right away. If we are contacted within 24 hours of us receiving the order a cancellation is possible. To determine whether or not your order has gone into production, please contact us directly at enquiry@thepackingcompany.in

We do not provide cancellation for orders already shipped/in transit/delayed delivery. 

The cancellation policy does not apply to custom production packaging.

COLORS

We have made efforts to accurately display the colors of products that appear on www.thepackingcompany.in. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, there may be a variation of 5% - 10% in the actual colour of the product that you receive. All the images have been taken in studio lighting and may hence seem much more brighter than the actual colour of the product.

QUESTIONS

Email us at customercare@thepackingcompany.in

The Packing Company Online Customer Service is available Monday - Friday, 11:00 A.M. - 5:00 P.M., Indian Standard Time. We typically respond on weekdays within 24 - 48 hours. If you contact us over the weekend or during a holiday we will contact you back on the next business day.